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privacy policy

At Stretch Health Canada, we understand the importance of responsibly collecting and

safeguarding your personal information to ensure safe and effective healthcare treatment.

This document outlines your rights and our commitment to protecting your privacy.

Definition of Personal Information:

Personal information encompasses details related to an individual's personal characteristics

(e.g., gender, age, income), health (e.g., health history, conditions), and activities/views.

Business information, such as business address and phone number, is not protected by privacy legislation.

Sharing Your Health Information:

When you seek healthcare from Stretch Health Canada, we assume permission to collect,

use, and share your information with our therapists and staff. If you wish to share more

detailed information with family or friends, please provide consent, as we prioritize your

privacy.

Instances Where Consent is Not Required:

We may use and disclose some personal health information without consent in situations

such as reporting certain diseases to public health authorities, addressing suspected abuse,

reducing significant risks, assisting health researchers (with strict privacy measures),

improving care quality, risk management, legal proceedings, or complying with legal

requirements.

Marketing and Personal Information:

Your personal information will never be shared for marketing purposes.

Security Measures:

To protect your information, Stretch Health Canada ensures that all computers and backups

are securely stored. Passwords and screen locks are employed, and physical destruction

methods are used for paper and electronic information.

Retention of Personal Information:

We retain personal information for accountability and to address any inquiries about

provided services.

Accessing Your Personal Information:

With few exceptions, you have the right to access your personal information. If you'd like a

copy, submit a written request. Stretch Health Canada may charge a nominal fee, and

exceptions may apply, especially in law enforcement or legal proceedings.

Correction of Information:

If you believe there's an error in your information, submit a written request detailing the

corrections needed.

Questions?

For further information, contact our administrative team at Stretch Health Canada by calling

226-368-0660. We're here to address any questions or concerns promptly.

Formal Complaints:

If your concerns are not resolved, you have the right to make a formal complaint to the

Privacy Commissioner of Ontario within one year. Contact the Commissioner at:


Information and Privacy Commissioner/Ontario


2 Bloor Street East, Suite 1400


Toronto, Ontario M4W 1A8


Telephone: 416 326 3333 or 1 800 387 0073


Facsimile: 416 325 9195


TTY: 416 325 7539


Website: www.ipc.on.ca


Email address: info@ipc.on.ca

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